Shipping and Delivery Policy

Do you charge for shipping?
No, we offer free shipping on all orders within India.

Do you ship internationally?
Yes, we ship internationally to select countries. Shipping fees and delivery times for international orders are calculated at checkout.

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and link to monitor your shipment. You can also easily track your order anytime by clicking the Track My Order option in the menu on our website.

How long will it take to receive my order?
Delivery times vary by location:

  • Noida Extension: T+1 business day
  • Delhi NCR: T+3 business days
  • Metro cities: T+5 business days
  • Rest of India: T+7 business days

What should I do if my order is delayed?
If your order hasn’t arrived within the expected timeframe, please contact us at support@carryallco.com or call us at +919582339969 for assistance.

What is Carryallco's return policy, and are there any return shipping charges?
Returns must be initiated within 2 days of receiving the product. The customer is responsible for the return shipping fee, which typically ranges from ₹100 to ₹150, depending on the location.

  • If the product is damaged upon delivery, there will be no return charges.
  • Discounted items are final sale unless damaged.
  • Refunds are only available for regular-priced items.

What is Carryallco's refund policy, and how are handling charges applied?
Refunds are issued as a Carryallco voucher after we receive the product in perfect condition. Handling charges (₹150–₹100) will be deducted from the refund amount.

  • If the product is damaged: No refund will be provided.
  • If the product is used: A deduction will be made as per our Buyback Policy.
    The issued voucher can be redeemed for future purchases.

For any queries, feel free to reach out to us!
To start a return: Email us at support@carryallco.com with your order details, or reach out via live chat or WhatsApp at +91 9582339969, and we’ll guide you through the process.

What is the cost of returning a product?
The return shipping cost is typically between ₹50 and ₹100, depending on location. However, please note the following:

  • If the Carryallco box is not packed properly and gets damaged during transit, the cost of the box will also be deducted from the refund.
  • If the jewelry piece is damaged in transit due to improper packaging, no refund will be provided.
  • If the return package does not reach us, we will assist in tracking it. However, if the package is lost in transit, no refund will be issued.
  • In some cases, the return cost might exceed ₹50 depending on the location or other factors. If this happens, the customer will be informed in advance.
    Proper packaging is essential to ensure the return process goes smoothly and to protect your refund eligibility.

How to Pack for a Return

  • Securely pack the product as it was received, using bubble wrap and butter paper.
  • Use 2-inch wide sellotape to wrap the box thoroughly.
  • Place the shipping label provided by the Carryallco team on the box, and secure it with another layer of sellotape to prevent peeling during transit.
    Proper packaging is crucial to protect your refund eligibility and ensure your return reaches us safely.

Can I return the product using a courier service of my choice?
Yes, you can return the product using any nearby courier service. However, please note the following conditions:

  • The product must be shipped back within 3 days of delivery. Returns initiated after this period will not be eligible for a refund.
  • You are free to choose any courier company convenient to you.
  • Once the package is shipped, please share the tracking ID with us on the same day to ensure easy tracking and smooth processing of your return.

For further details, please refer to our Contact Us page.

How do I return a damaged product?
To return a damaged product:

  • Share a clear 360-degree unboxing video with our customer support team.
  • Once verified, our team will guide you through the return process.

Can I exchange an item?
Yes, we offer exchanges for the same product in a different size or color, subject to availability. Please initiate the exchange process within 24 hours of delivery.

How long does it take to process an exchange?
Exchanges are processed within 3 business days after we receive the original item.

How do I contact customer support?
You can reach us via:

Do you accept Cash on Delivery (COD) orders?
Yes, we accept COD orders. However, if your address is considered risky based on our data, a ₹200 partial payment will be required.
In the case that a COD order is not received, you will not be allowed to place future COD orders.