Lifetime Warranty Policy

Lifetime Warranty on 18K Gold Plated Demi-Fine Jewellery

At Carryallco, we stand by the quality of our demi-fine jewelry, offering a Lifetime Warranty on the plating to ensure long-lasting beauty and durability.

Warranty Coverage

  • First 6 Months: If tarnishing occurs within the first 6 months of purchase, we will replace or replate the product at no cost.
  • After 6 Months: Store credit will be issued as follows:
    • 6–12 months: 25% of the invoice value
    • After 12 months: 15% of the invoice value

Important: Only one warranty claim will be entertained per item.

 

Sale or Discounted Purchases

If the product was purchased during a sale or using a discount code/bundle offer, only a 6-month limited warranty applies, regardless of tarnishing or plating issues.

Claim Process

  1. Capture a clear photo of the tarnished item.
  2. Email support@carryallco.com with your order number, photo evidence, and claim details.
  3. Self-ship the product to our official address:
    Flat no: 2205, Aster Tower, SKA Green Arch, Sector 16-B, Greater Noida West - 201308.
    Share the courier details (AWB number) with our team.
    • Reimbursement: Up to ₹150 in Carryallco voucher for shipping expenses (subject to redemption conditions).
  4. Pickup Option: If unable to self-ship, we can arrange a pickup. Securely pack the item, cover the box with white paper, and attach the provided shipping label.
  5. Upon receiving and inspecting the product, store credit or replacement will be provided as per the warranty coverage.

Note: Minor discoloration from daily wear, chemicals, or improper care is not covered under warranty.

Exclusions from Warranty

  • Damage or breakage from regular wear and tear.
  • Resizing, repairs, or alterations by a third party.
  • Damage to zirconia crystals due to mishandling (e.g., dropping or improper storage).
  • Loss of crystals or stones from the jewelry.
  • Luxury handcrafted sets are not covered under this warranty but may have a separate 6-month coverage plan.

Breakage Warranty 

Carryallco also offers a Breakage Warranty for added peace of mind:

  1. No return required. Just email a clear video of the damaged product to support@carryallco.com, along with your order number and claim details.
  2. Once approved, you will receive 15% of the product value as Carryallco Cash.
  3. Carryallco Cash is redeemable within 6 months, both online and offline.
  4. Only one breakage warranty claim is allowed per item.
  5. Broken Chain Replacement: If your chain is broken, you can purchase a new chain at a special discounted price, subject to availability. Contact our support team for details.

Jewelry Care Tips

Carryallco jewelry is designed for daily wear, but proper care ensures long-lasting shine and durability. To maintain its beauty:

  • Avoid exposure to harsh chemicals, perfumes, or prolonged moisture.
  • Store in a dry, soft pouch or jewelry box when not in use.
  • Clean gently with a soft, dry cloth.