Our Lifetime Buy-Back Promise ensures your investment in our 18K PVD gold-plated jewelry retains lasting value. It offers you the flexibility to return your jewelry anytime and receive a guaranteed buy-back value based on the time since purchase.

Return Anytime:

• Visit a Carryallco store or initiate a buy-back request online at www.carryallco.com.

2. Send It Back:

• Self-Ship: Ship the jewelry to our headquarters.
• Store Drop-Off: Drop it off at any Carryallco store.
• Pickup Option: If self-shipping is inconvenient, request a pickup. Securely pack the product, and our executive will collect it.

3. Guaranteed Buy-Back Value:

• 0–6 months: 50% of the original purchase value
• 6–12 months: 25% of the original purchase value
• After 12 months: 15% of the original purchase value

4. Quality Check (QC):

• Our QC team will assess your jewelry's condition and share a detailed report.

5. Easy Redemption:

• The finalized buy-back amount is credited as Carryallco Cash, valid for 24 months, redeemable online or in-store.

Carryallco Cash is store credit issued for the buy-back amount. It is:

• Valid for 12 months.
• Redeemable both online and in-store for your next purchase.

Once the jewelry passes our QC process, Carryallco Cash will be credited to your account within 3 days of approval.

No Hidden Deductions: Beyond minimal handling charges, you’ll receive the full specified buy-back value.

Extended Validity: Carryallco Cash is valid for one year, giving you ample time to shop.

Transparent Process: Clear communication ensures a seamless and stress-free experience.

Carryallco’s Lifetime Quality Guarantee ensures that your 18K PVD gold-plated jewelry is free from manufacturing defects. If any defects arise, we’ll provide a straightforward resolution.

Yes, discounted products purchased during sales are covered under a 6-month limited warranty. Claims for sale items will not be entertained after this period.

Warranty Policy

1. Report Your Claim:
- Take a clear photo of the damaged or tarnished item.
- Email the photo along with your order number and a brief description of the issue to support@carryallco.com.

2. Return the Item:
- Self-Ship: Send the product to our return address and share the tracking number with us.
- Pickup Option: If needed, we can arrange a pickup. Pack the product securely in its original Carryallco box with wrapping paper, and our team will guide you through the process. Please ensure the product is ready at the scheduled time to avoid delays.

3. Verification and Store Credit:
- Store credit will be issued based on the time elapsed since purchase:
- 0–3 months: 70% of the product's purchase value
- 3–6 months: 50% of the product's purchase value
- 6–12 months: 30% of the product's purchase value
- After 12 months: 15% of the product's purchase value

- Store credit is valid for 12 months and can be redeemed for future purchases.

If your jewelry doesn’t pass the Quality Control (QC) process during a warranty claim, it means the issue doesn’t qualify under our warranty policy. In such cases, we will notify you with detailed feedback. The item can be returned to you upon request, and any applicable shipping charges will need to be covered by the customer.

For further clarification, feel free to reach out to us at support@carryallco.com.

1. Capture and Contact:

• Take a clear photo of the damaged or tarnished item.
• Email it along with your order number, a brief description of the claim, and the product photo to support@carryallco.com.

2. Send Your Item:

• Self-ship: Send the item to our return address and share the tracking number with us.
• Pickup Option: If needed, we can arrange a pickup. Pack the product securely in the Carryallco box with wrapping paper, and our team will guide you. Ensure the product is ready at the scheduled time to avoid delays.

3. Verification and Store Credit Issuance:

• Upon verification, we’ll issue store credit based on the following:
• Store credit is valid for 12 months and can be used for future purchases.

The warranty does not cover:

• Normal wear and tear, including minor scratches or fading over time.
• Damage caused by third-party alterations, repairs, or resizing.
• Mishandling, resulting in loss or damage to stones, including zirconia crystals.
• Items from the luxury handcrafted collection.

Yes, customers must bear the return shipping costs, unless the issue is a verified manufacturing defect.

Warranty claims will be processed within 3 business days of receiving the item.

In case of a warranty claim:

- Broken Chain: We can offer a replacement chain at an additional cost. Please contact us for pricing and further assistance.
- Broken Charm, Pendant, or Stone Pieces: You can claim 10% of the product value as Carryallco Cash, redeemable both online and in-store within 12 months.

Simply share a clear image of the damaged item along with your order number by emailing us at support@carryallco.com, and we’ll assist you accordingly.

For any assistance with your warranty claim, you can reach us at:

• Email: support@carryallco.com
• Phone: +91 9582339969